FREE SHIPPING TO USA & PR OVER $150
Refund policy
14-Day Return window
We accept return, refund, or exchange requests within 14 days of delivery. Requests submitted after 14 days are not accepted.
USA, Puerto Rico & Territories will receive a pre-paid shipping label.
We currently do not accept International Returns at this time. Please contact returns@honorthehouse.com for further assistance.
Eligibility Requirements
APPAREL (CLOTHING)
Returns are not accepted for underwear & swimwear for hygeneice reasons. If there is a sizing issue, please contact returns@honorthehouse.com.
To be eligible for a return or exchange, apparel items must be:
• Unworn and unwashed
• Free of odors, stains, makeup, deodorant marks, pet hair, or damage
• In original condition with all original tags attached
• Returned in original packaging where possible
Returns that arrive worn, washed, altered, damaged, or missing tags will be denied.
BEAUTY
For hygiene and safety reasons, cosmetics/beauty items must be:
• Unopened, unused, and in original packaging
• Shrink wrap/seals intact (if applicable)
Opened items cannot be returned.
LEATHER & ACCESSORIES
Must be in original packaging and have tags attached
LIMITED EDITION & COLLABS
All sales are final for these products
HOW TO START A RETURN
1. Submit a return request within 14 days of delivery (include your order number and the item(s) you’d like to return).
2. Once reviewed, we’ll email you return instructions.
Return shipping
• USA, Puerto Rico & Territories will receive a pre-paid USPS shipping label via email
• Please pack items securely. Returns that arrive damaged may be denied.
REFUNDS
After we receive and inspect your return, approved refunds are issued to the original payment method within 5–10 business days.
If your return is not approved (e.g., worn apparel, opened cosmetics, missing tags, or damage not caused by shipping), we’ll notify you.
EXCHANGES
Exchanges must be requested within 14 days of delivery and the item must meet eligibility requirements.
• Replacement items ship within 5–7 business days after approval (subject to availability).
• If the item is out of stock, you may choose another item of equal value or request a refund.
Beauty items are not eligible for exchanges unless we confirm the item arrived defective/damaged or the wrong item was sent.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, contact us as soon as possible with:
• Your order number
• A description of the issue
• Clear photos of the item and packaging
We’ll work with you on the best resolution (replacement or refund) after review.
CONTACT
For help with a return or exchange, email our support team: returns@honorthehouse.com